FAQs

Have questions about Western Window Systems products?

Check out our Frequently Asked Questions. Still can’t find the answer? Submit an online request and we’ll put you in touch with one of our representatives.

Our Products

Where are your prices?

Because our door systems and windows are custom manufactured, the cost of our products varies from project to project. Need a quote? Go here.

What kind of glazing is available?

We offer Solarban 60 and Solarban 70XL Solar Control Low-E Glass from PPG.

Because our door systems and windows are custom manufactured, the cost of our products varies from project to project. Need a quote? Go here.

Are your products weather tested?

Yes. Our door systems and windows are subjected to air, water, and structural tests.

What kinds of finishes do you offer?

In-stock finishes of dark bronze and satin anodized and designer colors based upon popular paint choices in the homebuilding industry. Have a specific color in mind? We can customize the color of your product to match virtually any finish.

Yes. Our door systems and windows are subjected to air, water, and structural tests.

Are your products energy efficient?

Yes. Our products offer energy efficiencies such as thermally broken aluminum and high-performance glass, and we’re compliant with various energy codes across North America. For more information, see our energy efficiency page or speak with a representative about energy values specific to your project.

Are your door systems hurricane rated?

Currently, our door systems are not hurricane rated.

Yes. Our products offer energy efficiencies such as thermally broken aluminum and high-performance glass, and we’re compliant with various energy codes across North America. For more information, see our energy efficiency page or speak with a representative about energy values specific to your project.

Are there size restrictions for your products?

We can build nearly anything providing it falls within the tolerances of our products. Have something in mind? Contact a representative.

Where are your products made?

All of our products are made at our headquarters in Phoenix.

We can build nearly anything providing it falls within the tolerances of our products. Have something in mind? Contact a representative.

Quotes and Ordering

How do I make a purchase?

You can purchase our products through authorized dealers throughout North America. To find one near you, go here.

What are your lead times?

Lead times fluctuate from week to week and can vary depending on product type and finishes. Check with your dealer at the time of your order for a confirmed lead time.

You can purchase our products through authorized dealers throughout North America. To find one near you, go here.

How can I get a quote?

Visit our contact page to find a dealer near you.

Visit our contact page to find a dealer near you.

Delivery/Installation

How much does shipping cost?

Your shipping cost depends on your location and the size of your order.

Who can install a Western Window Systems product?

We recommend installation be performed by a Western Window Systems trusted installer working in accordance with the tested and accepted installation techniques of the American Architectural Manufacturers Association (AAMA). Installation instructions are supplied with all of our doors. Following these instructions is required for a correct install and to maintain product warranty.

Your shipping cost depends on your location and the size of your order.

How are your products delivered?

All of our window and door systems are delivered complete and ready for installation.

Can I make adjustments to my door after its been installed?

Simple adjustments can be made if needed. For more information, refer to our care and maintenance manual.

All of our window and door systems are delivered complete and ready for installation.

Care/Service

What should I clean the glass with?

It’s best to use a non-abrasive detergent and clear water. Use a soft towel to dry the glass and prevent water spots. Never use a razor blade or other sharp implement to scrape debris from the glass.

If the glass breaks, can I replace the pane?

Yes. We recommend pane replacement be performed by an experienced professional.

It’s best to use a non-abrasive detergent and clear water. Use a soft towel to dry the glass and prevent water spots. Never use a razor blade or other sharp implement to scrape debris from the glass.

Who do I contact if service work is needed?

Contact the dealer you purchased your Western Window Systems product from.

Contact the dealer you purchased your Western Window Systems product from.

Warranty

Where can I find your warranty?

You can download a print friendly version of our limited warranty by clicking here.

How long is your glass warranty?

We guarantee our insulated glass for 10 years from the date of shipment. The insulated glass in our products is warranted against permanent material obstruction of vision due to a premature failure of the air seal. Glass breakage is not covered.

You can download a print friendly version of our limited warranty by clicking here.

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