Industry Insights

15 Things to Know About Your Common Carrier Delivery

The red cab of a semi truck.

Western Window Systems is committed to helping our dealers stay in the know, so here are some tips to help you get the most from your common carrier delivery.

Delivery Details

    1. Delivery times are between 8 a.m. and 5 p.m.
    2. You will receive a scheduling call the day before the scheduled delivery date.
    3. To prevent a delivery delay – or a re-delivery fee – return the scheduling call within three hours.
    4. Contact the carrier to track your order.

What to Do When Your Order Arrives

    1. Verify that your company information and order number are correct by consulting the shipping manifest attached to the outside of each order.
    2. To ensure you have received all of your order, check the carrier’s Bill of Lading (BoL).
    3. If there is noticeable damage to the packaging but not to the product inside, write “damaged packaging” on the carrier’s BoL. Include the number of damaged items.
    4. If both the packaging and product are damaged, document the damage with photos on your carrier’s BOL and contact your Western Window Systems representative.
    5. If no damage issues are noted and you have signed the BoL, your delivery is complete. All products must be inspected within 48 hours.

Offloading Product

    1. Items can weigh up to 5,000 pounds. Customers are responsible for providing the manpower and equipment to unload items safely at the time of delivery.
    2. Common carriers are not responsible for offloading product, providing glass transportation equipment, or checking paperwork.
    3. We recommend choosing a location with a safe and even ground to offload the truck.
    4. You have two hours to completely unload your product.
    5. If you are unable to unload the delivery on time, you may be responsible for an extra charge for additional time.
    6. You are responsible for dunnage removal. If loose packing material or debris is left for the common carrier to dispose of, you will be charged a minimum dunnage removal fee of $100.